American Customer Satisfaction Index, an economic indicator that measures the satisfaction of consumers in the U.S.
Both the Swedish version and the ACSI were developed by Claes Fornell, now Donald C. Cook Professor of Business Administration at the University of Michigan, and chairman of CFI Group.
First and foremost, the NQRC is responsible for the production of the American Customer Satisfaction Index (ACSI) as well as most of the research done using ACSI data.
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