A common protocol to achieve this is CSTA; however, almost every PBX vendor has its own flavor of CSTA, and CSTA is quite hard to program because of its complex nature.
Noble provides a solution for predictive dialing, ACD, blended communications, custom scripting, on-screen reporting, agent monitoring, resource management and more.
As an example, "90% of calls to the helpdesk should be answered in less than 20 seconds measured over a one month period as reported by the ACD system".
Now That's What I Call Music! | distributor | Call of Duty: Black Ops | Automatic programming | San Francisco Call | Roll Call | Last Call with Carson Daly | Call of Duty | Call of Cthulhu | semi-automatic rifle | film distributor | Call of Duty: Black Ops II | Automatic Data Processing | The Call of Cthulhu | The Automatic | semi-automatic pistol | Call Me Madam | call centre | automatic transmission | Secret Diary of a Call Girl | M1918 Browning Automatic Rifle | International Federation of Automatic Control | Call of Duty: World at War | Call of Duty 4: Modern Warfare | Call of Cthulhu (role-playing game) | Call Me When You're Sober | Call centre | They Call Us Misfits | Semi-automatic pistol | Murder Call |