Credit ombudsman service Limited, an External/Alternate Dispute Resolution Scheme in Australia
COSL resolves disputes in a non-adjudicative means through conciliation, although the actual Ombudsman can make a decision which is binding on the member (a Determination).
Credit Ombudsman Service Limited - COSL is the external dispute resolution (EDR) scheme for the non bank financial services industry, approved by the Australian Securities and Investments Commission (ASIC).