System X (telephony) | Computer telephony integration | mobile telephony | Computer Telephony Integration |
As the company grew, it developed applications for Web-based customer service, telephony (CTI, IP telephony, and multichannel ACD), multichannel interaction management (Web, e-mail, and chat), and customer feedback reporting.
A press release of September 2, 1998, announced that the industry leaders 3Com Corporation, Cisco, GRIC Communications, iPass, and TransNexus had "teamed up to promote inter-domain authentication, authorization and accounting standards for IP telephony through the Open Settlement Protocol (OSP)".