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4 unusual facts about Computer Telephony Integration


Computer telephony integration

On the software level, the most adopted interface by vendors is the CSTA standard, which is approved by the standards body ITU.

An example is Nabnasset, an Acton, Massachusetts firm that developed a CORBA based CTI solution for a client and then decided to make it into a general product.

After changing their name to Mondago, Tiger Software went on to produce the Go Connect server application, which is aimed at providing at helping other CTI vendors integrate with a wider range of telephone systems.

PhoneValet Message Center

PhoneValet Message Center (or, simply, PhoneValet) is a discontinued Mac-based multi-line computer-telephony package from Parliant Corporation.


Astute Solutions

As the company grew, it developed applications for Web-based customer service, telephony (CTI, IP telephony, and multichannel ACD), multichannel interaction management (Web, e-mail, and chat), and customer feedback reporting.

Versit Consortium

The Versit Consortium was a multivendor initiative founded by Apple Computer, AT&T, IBM and Siemens in the early 1990s in order to create Personal Data Interchange (PDI) technology, open specifications for exchanging personal data over the Internet, wired and wireless connectivity and Computer Telephony Integration (CTI).


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