In 2004, CBC.ca was the only organization to win two awards from the Online News Association – one in the "specialty journalism" category for Canada Votes, its coverage of the 2004 Canadian federal election, and one in the "service journalism" category for ADR Database, a project from the CBC News investigative unit.
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In 2003, CBC won an Online News Association award in the "service journalism" category for its coverage of the SARS epidemic.
A digital journalism credibility study performed by the Online News Association compares the online public credibility ratings to actual media respondent credibility ratings.
Quoted by Minnesota Public Radio News, Laurie Schwab, executive director of the Online News Association, said in June 2007, 45 percent of the association's 1,100 members "started working at print publications and migrated online".
Past keynote speakers include: Twitter’s Evan Williams; Vivek Kundra, Chief Information Officer of the United States in the Obama administration; AOL CEO Tim Page; then-NPR CEO Vivian Schiller, and journalists instrumental in the Arab Spring uprising.
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A graduate of New York’s McBurney School and the University of Michigan, Gaines is a member of the Council on Foreign Relations, the American Historical Association, the American Society for Eighteenth-Century Studies, the Overseas Press Club, and the Online News Association.