In July 2009 the band became an international media sensation when they released the country-style song and music video "United Breaks Guitars," explaining how after United Airlines personnel damaged their musical instruments, the airline refused to take responsibility or give compensation for the loss.
Bob Taylor, owner of Taylor Guitars, immediately offered Carroll two guitars and other props for his second video.
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He arrived at his destination to discover that his $3,500 Taylor guitar was severely damaged.
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