X-Nico

3 unusual facts about customer relationship management


Distributed workforce

Using a shared software approach called SaaS, or software as a service, workers and teams can share files securely as well as access the company’s databases, file sharing, telecommunications/unified communications, Customer relationship management (CRM), video teleconferencing, human resources, IT service management, accounting, IT security, web analytics, web content management, e-mail, calendars and much more.

Quality management

Pre-configured and industry-specific solutions are available and generally require integration with existing IT architecture applications such as ERP, SCM, CRM, and PLM.

Solgenia

Products are promoted to integrate business process and collaboration technologies, marketed with acronyms such as ERP / BI / CRM / DMS – for networking, unified communications and services and platforms for cloud computing mode.


I-sense

i-sense is designed as a modular platform product including solution packages for Customer relationship management (CRM) and Enterprise resource planning (ERP).

Jon V. Ferrara

Ferrara is best known as the co-founder of GoldMine Software Corp, one of the early pioneers in the Sales Force Automation (SFA) and Customer Relationship Management (CRM) software categories for Small to Medium sized Businesses (SMBs).

NuComm International

On August 27, 2007, Transcom WorldWide S.A., the European Customer Relationship Management and debt collections specialist, announced that it had acquired 100% of NuComm International, and a maximum cash consideration of $90 million CAD (63 million) will be paid in three installments.

Openda

Openda QX is a broad application covering business functions as diverse as CRM, ERP, ecommerce, customer support through actual order status and tracking, accounting, inventory management, warehouse management, purchase forecasting and scheduling, mobile invoicing, complete salesman notation, email marketing, document image processing and multiple document output formats.

Severa

products = Professional services automation, Project portfolio management, Customer relationship management, Project management|

Thirdware

Over the years, Thirdware has expanded Services/Solutions across the Enterprise Applications Space (EAS) as ERP, SCM, customer relationship management (CRM) and BI/DW Solutions.

Thomas Kurian

He is responsible for development and delivery of Oracle’s software product portfolio including Oracle Database, Oracle Fusion Middleware, and ERP, CRM, and supply chain management applications.

Voice Operator Panel

Voice Operator Panel (VOP) is a professional SIP softphone for operators and receptionists with Outlook/LDAP/XMPP/MSN/CRM integration, built-in web browser and e-mailer.


see also

Goldmine

GoldMine, a customer relationship management software package

Inbound

American Inbound - a company that provides outsourced customer relationship management

Pivotal

Pivotal CRM, a customer relationship management software system offered by Aptean