X-Nico

2 unusual facts about Customer Service


Comm South Companies

The old telephone number for Customer Service was 1-800-936-5223 and the billing address was in Dallas, Texas; their old website was www.commsouth.com.

Restaurant

Restaurants vary greatly in appearance and offerings, including a wide variety of the main chef's cuisines and service models.


Chocolates on the Pillow Aren't Enough

Using popular companies such as In-N-Out Burger, Commerce Bank, Urban Outfitters as case studies, Tisch elaborates on the relation between customer service and business success.

SafeCatch

The method focuses attention in the guise of good customer service and allows bank tellers to rattle robbers, who generally try to remain anonymous and may not be expecting an overwhelmingly positive reaction to their robbery attempt, thereby possibly deterring them from going further with their plan.

Steve Overton

Born on July 21, 1958, Steve Overton is best known in the Tampa Bay area for his 17 years as spokesman for the WFLA-TV (NBC) signature consumer feature "Eight On Your Side," in which Steve grilled Central Florida businesses over poor customer service and fraud.


see also

2008 Aéreo Ruta Maya crash

Dan Liljenquist (president and chief operating officer of Focus Services of Roy, Utah a company that handles customer service calls for other companies).

Astute Solutions

As the company grew, it developed applications for Web-based customer service, telephony (CTI, IP telephony, and multichannel ACD), multichannel interaction management (Web, e-mail, and chat), and customer feedback reporting.

BigPond

In November 2009 Telstra chief executive David Thodey promised a "new Telstra" which will be much more responsive to its customers in a bid to improve the telco's corporate reputation, stating that the new mantra at Telstra would be "customer service, customer service, customer service", and announcing increases in speed and data allowances for BigPond customers.

Chip Conley

In 2011, Conley and Joie de Vivre learned that Market Metrix awarded the company the #1 customer service award in the U.S. in the Upper Upscale hotel category for 2010, beating out Marriott, Hilton, Hyatt, Sheraton, Westin, Kimpton and Peninsula hotels.

Conversocial

Companies and organizations such as Barclaycard, GoDaddy, American Greetings, Groupon, Hertz, Ogilvy, Sephora, Tesco, University of Phoenix, Tupperware, Waitrose, and JackThreads use Conversocial's Software as a Service to manage the flow of customer service enquiries and discussions on Facebook and Twitter.

Customer service unit

In telecommunication, a customer service unit (CSU) is a device that provides an accessing arrangement at a user location to either switched or point-to-point, data-conditioned circuits at a specifically established data signaling rate.

Danshuichi Station

The station is equipped with attended customer service concierges, automatic ticket vending machines, accessible lifts, and restrooms in the fared zone.

Ed Woll

Championing customer service and support, Woll retired in 1979 after developing the CF6, and CFM56 with Snecma.

Experticity

Experticity is a Salt Lake City, UT-based sales and service solution company, whose Experticity software platform enables enterprises to deliver live on-screen customer service and sales experts to customers in stores, service counters, and directly to consumer PCs.

Gemsvnc

This is desirable when one is using VNC for a customer service or training tool, or where special graphics hardware (such as OpenGL) is being used so that a normal vncserver would not work.

Hameg

Other company divisions such as development (Mainhausen and Chemnitz), product management, sales, customer service and quality assurance have remained independent.

Harte-Hanks

Also, Harte Hanks provides customer service/technical support for selected products of major companies such as Microsoft, FedEx, Samsung and Apple Inc.

Interoute

Interoute's offices: Austria, Belgium, Bulgaria, Czech Republic, Denmark, France, Germany, Hungary, Italy, Netherlands, Poland, Romania, Slovakia, Spain, Sweden, Switzerland, the United Kingdom and the United States of America, plus a Network Operations Centre in Sofia and a Customer Service Centre in Prague and Luleå.

Leo Jordan

He worked for thirty-nine years at Ontario Hydro, in the fields of operations, customer service, property and marketing.

Mueller Systems

Chillicothe Municipal Utilities (CMU) in Chillicothe, Missouri implemented the Mi.Net AMI system as part of its initiative to replace over 4,000 water and electricity meters in its system, with the goals of improving customer service, automating meter reading and billing, and preparing to meet future service demands.

Murat Yalçıntaş

He completed his Ph.D at the Faculty of Management, Istanbul University, focusing on customer service in the service industry.

Oklahoma Turnpike Authority

In January 2005, the authority caused a minor stir when it sent a letter to 41,000 people with a number purported to be a customer service line but, according to Reuters, callers "found themselves calling a sex line where they could speak with 'exciting people', such as lonely housewives, students and fantasy girls for $US2.99 a minute."

Pathmark

Pathmark 2000 stores also featured a customer service desk for product returns, video rentals, film processing, and UPS delivery; and restrooms with tables for changing diapers.

Rakesh Aggarwal

As with successful entrepreneurs such as Enterprise Rent-A-Car’s Jack C. Taylor, Amazon’s Jeff Bezos and Pret A Manger’s Sinclair Beecham and Julian Metcalfe, Aggarwal insists customer service is the guiding principle of his business philosophy.

Regent Centre

Within walking distance of Regent Centre, there is a Metro station, Gosforth Academy, Gosforth Library and Customer Service Centre, and Gosforth Leisure Centre, comprising several amenities including swimming pools and gym.

Ultrix

Absolutely key to bringing Unix to inside the company, DEC's Unix Engineering Group (UEG) was started by Bill Munson with Jerry Brenner and Fred Canter, both from DEC's premier Customer Service Engineering group, Bill Shannon (from Case Western Reserve University), and Armando Stettner (from Bell Labs).

UniCredit Bulbank

The 1992 meeting of shareholders changed the bank's status to a universal commercial bank, so the branch network was expanded (Plovdiv, Kardzhali, Burgas, Stara Zagora, etc.), focusing on customer service in the years to follow.

Wei-Chuan Food Corporation

The Wei-Chuan USA division was founded in 1972 and operates manufacturing and customer service centers in Jersey City, Los Angeles, San Francisco, Chicago, Atlanta, Houston, and Tennessee.