It lies on the Wirral Line 8 miles north of Chester and 9½ miles (15 km) south west of Liverpool Lime Street on the Merseyrail network, and is near the junction of the branch from the Chester line to Ellesmere Port.
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The station was previously known as Heswall Hills, as there was previously another station serving Heswall, on the Birkenhead Railway's branch line from West Kirby to Hooton, that is now a footpath known as the Wirral Way.