Founded by Lichtman in 1988 and headquartered in Paramus, New Jersey, United States (U.S.), Magic Solutions International, Inc. (known as "Magic Solutions") was a company that specialized in help desk automation and asset management software.
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Lichtman earned a Bachelor of Science in Electrical Engineering (BSEE) from Technion, the Israeli Institute of Technology, and then held various positions as both an engineer and programmer.
Igal Lichtman, president of MicroAge, and one of the three owners, designed a "workflow" for a service management program that enabled staff to effectively run the company's service department.