Igal Lichtman, president of MicroAge, and one of the three owners, designed a "workflow" for a service management program that enabled staff to effectively run the company's service department.
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MicroAge, of Mahwah, New Jersey, was a retail computer franchise in the 1980s that achieved a considerable level of success.
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Founded by Lichtman in 1988 and headquartered in Paramus, New Jersey, United States (U.S.), Magic Solutions International, Inc. (known as "Magic Solutions") was a company that specialized in help desk automation and asset management software.