At Mercer, Thelen worked on developing targeted customer marketing solutions and customer database mining programs for several companies including First Interstate Bank (acquired by Wells Fargo) and Sprint Telecommunications.
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While there, Thelen successfully launched RealAudio (stereo streaming audio over the Internet) and RealVideo; wrote the business plan and deployed the RealProducer and RealPublisher media editing, compression and deployment tools; and lead strategy for the Media Systems division as Group Product Manager.
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