In the late 1990s and the 2000s, he has been one of the primary critics of the New Public Management movement dominating public administration development in the 1980s and early 1990s and can be considered as one of the main contributors to the shift to public value management.
In 2006 Accenture launched the Institute for Public Service Value, to explore how public value is created in government organizations.
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In 2004 it was used by the BBC as the cornerstone of its manifesto for the renewal of its charter.
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The term and concept were invented by Harvard professor Mark H. Moore, who published a book on the subject, Creating Public Value Strategic Management in Government, in 1995.
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