The series documented a year behind the scenes of Claridge's, a five-star hotel located in Mayfair, London.
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Gerard Gilbert, a journalist writing for The Independent wrote:ITV's 2010 documentary series about the Savoy came across as a monumental puff-piece for the refurbishment of that landmark London hostelry, but the new series about Claridge's (home from home for Tom Cruise, Madonna and various royal families) is something else entirely – by dint of it being the work of Jane Treays, a film-maker unafraid to ask a blunt question and capture a telling moment.
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