In May 2011, Professor Fels was appointed to lead the Taxi Industry Inquiry, a major inquiry into the taxi industry and taxi services in Victoria.
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In addition, Fels is the heading the Victorian Taxi Industry Inquiry and, as part of that, has been appointed as chairperson of the Taxi Services Commission.
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Professor Allan Fels was appointed as initial Chairperson to conduct the Taxi Industry Inquiry.
Criticism has emanated from various sources including the chair of the Taxi Industry Inquiry, Professor Allan Fels, the former head of the Australian Competition and Consumer Commission, and leading card companies.
The Victorian Government introduced legislation in early June 2011 to provide support to the Taxi Industry Inquiry including by establishing a statutory authority, the Taxi Services Commission, to give clear organisational separation to the inquiry and to provide the inquiry with sufficient powers to obtain information and report to Government.