This was made possible due to the remote software available to the technician that allowed them to remotely connect to any company PC at any time and the fact that the employees’ computers were all on a LAN (Local Area Network) which could provide sufficient bandwidth for a remote connection to function properly.
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These services are fully encrypted (secure) and delivered over the Internet rather than over a LAN using technology such as that offered by LogMeIn and Citrix.
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