customer service | Customer relationship management | University student retention | Toutle River Sediment Retention Structure | customer satisfaction | Data Retention Directive | Customer service | Customer satisfaction | Customer Relationship Management | customer relationship management | American Customer Satisfaction Index | Water retention curve | Urinary retention | Premenstrual water retention | Customer Service | Customer Proprietary Network Information (CPNI) | Customer proprietary network information | Customer | customer | Automated Customer Account Transfer Service |
It is claimed by Reichheld and Sasser (1990) that a 5% improvement in customer retention can cause an increase in profitability between 25% and 85% (in terms of net present value) depending upon the industry.