customer service | Customer relationship management | Loyalty Islands | customer satisfaction | Strength & Loyalty | Loyalty program | loyalty program | Exit, Voice, and Loyalty | Customer service | Customer satisfaction | Customer Relationship Management | customer relationship management | American Customer Satisfaction Index | Order of Loyalty to the Crown of Malaysia | loyalty marketing | Fan loyalty | Customer Service | Customer Proprietary Network Information (CPNI) | Customer proprietary network information | Customer | customer | Brand loyalty | Automated Customer Account Transfer Service |
The aim of most methodologies is to measure customer satisfaction, with some models also measuring related constructs including customer loyalty and customer word-of-mouth (see Webreep Model).
At the National Restaurant Association, she is leading the organization's mission to help its members "build customer loyalty, rewarding careers and financial success" and "lead America's restaurant industry into a new era of prosperity, prominence and participation, enhancing the quality of life for all we serve".
"Net Promoter Score" is a customer loyalty metric developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix.